Question 1

Do you provide bouncy castles or balloon arches?

Accepted Answer

We specialise exclusively in styled soft play setups and do not provide bouncy castles or balloon arches.

However, we are happy to offer simple helium balloons as an add-on to complement your chosen collection.

Question 2

What ages is the soft play suitable for?

Accepted Answer

Our soft play is best suited for children aged 1–5 years.

Question 3

Do you offer themed setups?

Accepted Answer

Yes. We start with our neutral soft play base and style it to suit your vision — whether that’s a minimalist, understated look or a beautifully styled themed setup such as Unicorn, Jungle or Dinosaur.

Have something specific in mind? We’d love to discuss your ideas.

Question 4

How long is the hire?

Accepted Answer

Birthday and christening hires are typically for the duration of your event, usually around 4 hours.

Wedding hires are flexible and tailored to your schedule, including setup before guests arrive and discreet breakdown.

Midweek specials have clearly stated hire times.

Question 5

Is supervision included?

Accepted Answer

Supervision is not included as standard. Parents or guardians remain responsible for children at all times.

Question 6

What’s included when you hire the Welcome Table?

Accepted Answer

Our beautifully styled welcome table includes a dressed table with luxury table linen, a welcome sign and coordinating decorative accessories to suit your theme.

As part of the hire, you’ll also receive a complimentary personalised magnetic heart featuring your child’s name, age or chosen wording — a lovely keepsake for your fridge to take home after the event.

Question 7

Are you insured and do you work with venues?

Accepted Answer

Yes. We are fully insured and are happy to liaise directly with venues where required.

Question 8

How much space is needed?

Accepted Answer

Our setup sizes are:

Signature Setup – 5 × 5 metres
Classic Setup – 4 × 3 metres
Petite Setup – 3 × 3 metres

Please ensure the space is clear and suitable prior to booking. If you’re unsure, we’re always happy to advise.

Question 9

Do you require a deposit?

Accepted Answer

Yes. A deposit is required to secure your date, with the remaining balance due prior to your event.

Question 10

Is travel included?

Accepted Answer

Prices are based on local bookings within 10 miles of Wokingham, Berkshire.
Travel fees may apply outside our standard service area and will always be confirmed in advance.

Question 11

Can I customise my package?

Accepted Answer

Absolutely. Packages can be tailored with optional add-ons such as welcome tables, party bags or helium balloons to suit your event.

Question 12

What happens if I need to cancel?

Accepted Answer

Our cancellation terms are outlined at the time of booking. Please contact us as soon as possible if your plans change.

Question 13

Can the soft play be used outdoors?

Accepted Answer

For safety reasons, our soft play is designed for indoor use only.

Many of our pieces are finished in soft leather-style materials, which can become very hot when exposed to direct sunlight. This may pose a risk to children and can also damage the equipment.

An exception may be considered if the setup is inside a fully covered marquee, protected from direct sunlight, heat and rain. Marquee bookings must be discussed and approved in advance to ensure suitability.

Question 14

What happens if my venue has stairs or limited access?

Accepted Answer

Please let us know in advance if there are stairs, lifts, narrow access points or restricted parking. Additional access requirements may affect setup time or availability.

Question 15

Do you need access to power?

Accepted Answer

No. Our setups do not require electricity.

Question 16

How long does setup and breakdown take?

Accepted Answer

We typically require around one hour for setup and approximately one hour for breakdown, depending on the size of the setup and venue access.

Question 17

What happens if equipment is damaged?

Accepted Answer

Normal wear and tear is expected. However, significant damage caused through misuse may be chargeable.

Question 18

Is the soft play safe?

Accepted Answer

Yes. Safety is extremely important to us. Our equipment is age-appropriate, made from soft materials, and arranged within a clearly defined play area. Each setup is carefully assembled and checked before use.

Question 19

Do you provide mats underneath the soft play?

Accepted Answer

Yes. All of our setups include high-quality, impact-absorbing floor mats to create a safe and comfortable play space. We’ve invested in premium mats designed for excellent cushioning, helping to keep play as safe as possible.

Question 20

How do you keep the soft play clean?

Accepted Answer

Cleanliness is a key part of safety. All equipment is thoroughly cleaned and sanitised before and after every hire to ensure a hygienic play environment.

We also ask that shoes, food and drinks are kept away from the play area at all times.

Question 21

Why is wedding soft play priced differently to birthdays?

Accepted Answer

Wedding bookings require additional planning, venue coordination, flexible timings and an elevated level of styling to complement the day and photography.

This is reflected in our wedding pricing, which is tailored specifically for venue-based celebrations.

Please get in touch to discuss your plans.

SOFT PLAY HIRE

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Frequently Asked Questions